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Complaint about healthcare



The Patient Advisory Committee is there to support you as a patient or patient’s family member/relative  if you don’t feel that the healthcare system is working as well as it should be. We can help by providing you with information and can also act as an intermediary in your interactions with healthcare staff.

The first step is for you and the healthcare staff involved to discuss the matter directly. This will give you the opportunity to sort out what has happened together. We are there for you as a next step should these discussions fail to resolve the issue.

The Patient Advisory Committee operates independently of the healthcare system and is bound to maintain confidentiality.

Our role is to listen to you and to provide guidance, support and help. It might be that you’re dissatisfied with the way you were received by a healthcare provider or the care you’ve been offered. Or you might wish to submit feedback that can help make healthcare better and safer.

Although we don’t perform any medical assessments, we have a great deal of knowledge about how the healthcare system works and we’re accustomed to providing support when patients and healthcare staff interact.

Contact us for free. Please note that all correspondens will be in Swedish.

Telephone:
010-441 20 00 (differences may occur):

Between May 24 to June 23 we have following phone time:
Monday at 9 a.m. to 11 a.m.
Tuesday at 1 p.m. to 3 p.m.
Wednesday at 9 a.m. to 11 a.m.
Thursday at 1p.m. to 3 p.m.
Friday at 9 a.m. to 11 a.m.

Plese note, The office will be closed on June 24.

Between June 28 and August 20 we have following phone time:
Monday at 9 a.m. to 11 a.m.
Tuesday at 9 a.m. to 11 a.m.
Thursday at 9 a.m. to 11 a.m.

1177:
1177 Vårdguidens e-tjänster (electronic form in Swedish)


Letter:
Form
If the patient is of lawful age, a power of atteroney must be filled in and submitted toghether with this form.
Power of attorney

Postal address:
Patientnämndernas kansli
Regionens hus
405 44  Göteborg

Senast uppdaterad: 2021-06-22 11:25