Patient Board - if you are not satisfied with the care you have been given
Comments and complaints can be very important
If you have been through a healthcare situation that you are not happy with, you can pass on your viewpoint or make a complaint. You can do this either as a patient or a close person.
Your opinion or complaint could be of great importance for other patients and for the healthcare system in general. Comments and complaints help to drive developments in healthcare. They could relate to attitudes, accessibility or treatment.
In the first instance, contact the clinic or organisation where you or a close person were given care. You may be able to find out what happened together with the staff there. If you do not wish to contact the clinic directly, you can contact the Patient Board instead.
The Patient Board can help you put forward your comments or complaint
The Patient Board is an impartial group in all regions of Sweden that can help you present your viewpoints or complaint to the clinic or unit in question and will ensure that you receive an answer.
The Patient Board does not investigate complaints itself but acts as a link between you and the healthcare unit. The Patient Board does not make a medical assessment and does not take a stand on whether the healthcare system acted rightly or wrongly; that is an issue for those with the responsibility for healthcare.
Guidance on your rights in healthcare
The Patient Board can give you guidance on your rights in healthcare. You can be anonymous in your contact with the Patient Board, which treats all your information confidentially, as does the healthcare system
The Patient Board receives viewpoints and complaints related to state-funded healthcare and dental care, municipal healthcare and school healthcare in Västra Götaland. There are many patient boards in Sweden; contact the patient board in the region where you were given healthcare.
Please feel free to contact the Patient Board
More information is available at www.vgregion.se/patientnamnden
010-441 20 00 (differences may occur):
Monday to Friday at 9 a.m. - 11 a.m.
Tuesday and Thursday at 1 p.m. - 3 p.m.
Plese note, on Tuesday May 11, at 1 p.m. to 3 p.m. and on Friday May 14 the office will be closed.
1177 Vårdguidens e-tjänster (electronic form in Swedish)
If the patient is of lawful age, a power of atteroney must be filled in and submitted toghether with this form.
Power of attorney
405 44 Göteborg